We aim to process your order within 2 days of receipt and deliver within 5 days. If your item is out of stock, you will be notified immediately and be informed of the delay in sending out your order. If you have any delivery concerns, please email us: sales@puzzled-kids and we will be happy to help.
All items are subject to availability.
All orders are sent to the supplied PayPal address, orders with unconfirmed addresses may take longer to dispatch.
Orders over £35 prior to carriage are despatched free of charge to UK mainland addresses only.
Standard delivery charges are as follows:
£3.95* to UK mainland addresses via royal mail
£3.95* to UK Non-Mainland addresses via royal mail
* except where any promotional offers vary the postage price.
We only ship to UK addresses with a full postcode.
If you require an urgent delivery or have a special delivery request, please contact us before placing your order.
Representation of Goods
Every effort is made to represent goods as accurately as possible, due to some products being hand made there may be slight variations in colour and design.
The reproduction of colours is as accurate as photographic and publishing processes will allow.
Every effort is made to describe goods accurately.
Returns Policy
If you need to return an item, please contact us as soon as possible. In the event of an item being damaged or incorrectly sent, please contact us within 3 days of delivery - we will replace or refund goods but we may ask you to return the items to us first.
If you decide that you have ordered the wrong product or you have changed your mind, you have 7 days to contact us to request a refund/exchange and a further 7 days to return the goods to us. Postage costs are not refundable on unwanted returns, even when a free postage offer is running, the actual postage cost will be deducted from any refund given.If you fail to return unwanted goods within the 14 day period or not in 'as received' condition, you may not receive a full refund or exchange.
Privacy Policy
We are commited to keeping your personal details safe and secure.
No payment details are sent to us here, meaning that PayPal hold all of your sensitive credit/debit card details using a very a high level of encryption and all sensitive information is automatically encrypted to protect our customers (the PayPal privacy policy can be viewed by clicking on the Privacy Policy tab at the checkout.)
You are free to browse the Puzzled-Kids.co.uk website without disclosing any personal information. If at any point you give us your information, either by ordering or signing up to a competition or newsletter, we will not make your email address available to any third parties. We may on occasions send you electronic mail informing you of special offers or new products, by supplying your details you are agreeing to receive such mail.
You may remove your details from our mailing list at any time by emailing
sales@puzzled-kids.co.uk
If you have any queries regarding your personal details or PayPal security, please don't hesitate to contact us and we will be happy to answer any questions you may have.
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